Open by appointment (at your convenience), our warehouse-showroom is located at Chaussée d'Enghien 26, in Soignies

FAQ - Your questions, our answers

  • I can't log in to my account
  • What if the basket I want is not in your catalog?
  • When I place an order, it says that there is no shipping solution for my package. What's happening?
  • The basket I received has a knot on a wicker rod, whereas there wasn't one in the presentation photo in the online store. How do you explain this?
  • Why don't you participate in Black Friday?
  • Can I get express delivery?
  • Which countries do you deliver to?
  • What is Osier Joséphine's position regarding personal data?

 

  • I can't log in to my account

You have already purchased from Osier Joséphine but when you try to log in to your account, the site does not recognize you. When you request a password reset, you see the following error message: "No account associated with this email found".

The reason you receive this message is that you have probably purchased an item from us without creating a customer account. Osier Joséphine indeed allows you to place an order as a guest. It is therefore up to you to choose whether you prefer to have an account with us or not. 

  • What if the basket I want is not in your catalog?

Our catalog will expand (or shrink, for some models) as we evolve. A product unavailable today may be available tomorrow. So don't hesitate to check our website regularly. However, if your need is urgent or very specific, please contact us to explain your request. Custom-made products are possible under certain conditions. We will discuss it together.

  • When I place an order, it says that there is no shipping solution for my package. What's happening?

Since wicker baskets come in very different sizes, it is sometimes difficult to combine them in a single carton. If you order several baskets, we need to check how we can pack them. If they combine well, a single package will suffice. If they combine with difficulty, they may need to be separated into several packages, which will impact shipping costs.

If the error message appears, please contact us with the desired items, and we will check the best way to ship them to you.

  • The basket I received has a knot on a wicker rod, whereas there wasn't one in the presentation photo in the online store. How do you explain this?

We want to be very honest about this: those who covet smooth, standardized objects of absolute regularity may not find what they are looking for with us. It is vain to imagine that two wicker baskets woven strictly according to the same model are identical. Both the willow rods (from which the wicker comes) and the manual work of the basket weaver introduce randomness. Let's always keep in mind that our baskets are made by human hands and not by machines, and from natural materials. Each basket is therefore unique, just like the person who created it. And just like the person who will adopt it.

  • Why don't you participate in Black Friday?

Our intention is not to encourage consumption but to invite everyone to use only what they need, responsibly. That is why we do not engage in "Black Friday" type actions. More importantly: the wicker basket is a valuable artisanal object - made by human hands and not by any machines - that does not deserve to be sold off. The manufacture of a basket always requires the same amount of time, the same investment, and the same precision, which is why it should be sold at a fair price, the one we offer at all times.

Nevertheless, during our Open Days, you always have access to a "PROMO" area where you can find pieces with slight imperfections (minor aesthetic defects compared to our rigorous quality standards).

  • Can I get express delivery?

Osier Joséphine does not hesitate to affirm it and will reaffirm it as long as necessary: we are not Amazon, Temu or any other e-commerce giant, and we do not wish to be or become one. We reject many of their practices, including so-called "express" delivery. Why? Because this delivery method leads transporters to drive empty, a practice anything but ecological. Containers can only be optimized if the transport company has enough time to organize itself. A time that should not be rushed because, in our opinion, no merchandise is so urgent that it cannot wait a few days to be delivered.

This is also why we encourage delivery to a relay point, which allows for better rationalization of transport.

  • Which countries do you deliver to?

We can deliver to many countries. However, our philosophy is to favor the use of sustainable containers produced as locally as possible in order to reduce the carbon footprint associated with their manufacture, transport, and use. If we choose not to work with objects made on the other side of the planet, it is not for us to ship our products to the other side of the planet. That is why we prefer not to deliver our products outside European borders.

  • What is Osier Joséphine's position regarding personal data?

Osier Joséphine is concerned about the privacy of its customers and more particularly about their personal data. Osier Joséphine only collects and uses personal data that may be necessary or useful for the use of its services, the delivery of its products, or the use of its website. No personal information of the user of the http://www.osierjosephine.be site is published without the user's knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties. More information on this subject can be found in our legal notices, GDPR and privacy policy, which you can find at the bottom of the page.